FAQ

Q1:How to buy a marble fountain?

1.Contact us first to confirm the fountain style,material and size.
2.We calculate the exact price and confirm the order by invoice.
3.We arrange the productin after your deposit.
4.We send finish install fountain photos,after your approval,we arrange the shipment for you.

Q2: Shipments ?

1) Express Delivery (Doorway)

You must evaluate the cargo for heavy sculptures and the cargo should be assessed by case, but this is the shortest shipping method.The delivery time is 4-5 business days (not included on weekends).

2) Airport to Airport

The shipping method is suitable for a large amount of luggage that requires rapid delivery, but the customer must perform customs clearance.The shipping rate in this way is less than the express delivery of a large parcel.

3) Seaport to Seaport

As for sculptures from,generally, shipping via the sea is relatively cheap, so you may want to go this way, but shipping will take about four weeks

If your order has already shipped or production started, please see our Returns policy for further instructions. Any questions or unclear point you have . PLS contact with us.

Q3:When I’m Ordering it asks me for a patina/finish, what is this?
A Patina/Finish is the coloring choice you have available for your purchase. Each item is available only in the colors that are shown on each product page. Each manufacturer has their own selection of finish options.

Q4：I’m not sure which color to choose, am I able to receive samples before I order?
Yes, many of our manufacturers will send color samples. There is a small fee (ranging from $10-$30 per color selection) plus shipping charges for most color samples sent.

Q5：I looked at a finish on my tablet and then on my computer, and the colors look different, why?
It is important to remember that colors may appear differently between different media types and monitors. If you are unsure about your color selection, please call customer service at 0086 13938480725 for assistance.

Q6：Do you offer any coupons or discounts?
Yes, We often have monthly, weekly, or daily deals. Be sure to sign up for our newsletter, content with us on Facebook, google plus, or follow us on twitter to receive updates of our current promotions!